Telephone Medicine: Triage and Training for Primary Care
Telephone Medicine: Triage and Training for Primary Care Books
Product Description
The staff member who takes a call from a patient must be trained to recognize which calls represent emergencies and which do not. This text offers guidelines for assessing calls, written at an apt level for the medical office assistant and organized by complaint;chapters on individual complaints which cover adults and children and provide staff with background in rank and a list of questions to question; home health care advice for each problem; guidance on risk management for physician and staff; and sample cases for training and evaluation.
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