Service Savvy Health Care: One Goal at a Time
Service Savvy Health Care: One Goal at a Time Books
Product Description
For managers who have the basics of service management in place, this nuts-and-bolts guide helps tackle service weaknesses that cut across all work teams. It provides the tools needed to engage all staff in accomplishing significant consequences by adopting and focusing on one service improvement goal at a time.
A detailed develop helps you plot for and implement service improvement to increase patient and staff satisfaction. The develop is applied in the form of step-by-step, do-it-yourself tool kits that offer detailed guidance and concrete resources needed to achieve three specific objectives:
- Improving first impressions (meeting and greeting)
- Providing brilliant explanations to customers
- Improving service recovery (effective complaint handling)
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