Renegotiating Health Care: Resolving Conflict to Build Collaboration
Renegotiating Health Care: Resolving Conflict to Build Collaboration Books
Product Description
The health care sphere we inhabit would unquestionably be more nourishing if everyone adopted the cooperative techniques taught in this book.
–New England Journal of Medicine
Renegotiating Health Care presents pragmatic and effective tools for understanding conflict, negotiating differences, and making a workable balance among those who deliver, receive, administer, and oversee health care. The authors bestow matter-of-fact methods and techniques giving all the players the knowledge and skills they need to place their work in perspective and make workable solutions.
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This book is essential reading for any chief in the world of health care. Health care execs are confronted with complex, highly charged negotiation challenges, internal and external, near every day. Many of these conflicts can hurt lives and corporate finances. The book gives you very matter-of-fact, consequences-oriented advice on how to resolve conflicts and go forward.
Dr. Marcus is the nation’s leading expert in health care negotiations and conflict resolution, having helped numerous high-profile organizations overcome conflicts and reach mutually productive agreements. This book thoughtfully conveys this valuable expertise.
Rating: 5 / 5
Marcus presents a broad spectrum of options for getting through tough times in the healthcare industry. The personable style and ongoing case history make this a very readable presentation.
Marcus teaches us that conflict is not only everlastingly bestow and unavoidable but can be used as a vehicle for excellent exchange. He describes differences in types of negotiation, mediation, and arbitration. He is a proponent of interest-based negotiation which is an attempt to improve the lot of the whole by improving the parts. He advocates active listening.
As witness to his genuineness, he dedicates a chapter each to four of the healthcare stakeholders: policymakers, healthcare management, physicians, and nurses. Each of these chapters speaks loudest to its own stakeholder, at once representing them and persuading them to enter into negotiation.
Postitional bargaining is also explored. Marcus does not advocate being a sacrificial lamb.
This book serves as an brilliant introduction to the topic of conflict resolution and negotiation. But, in order to engage into the fray, one would also need to continue to study and do the principles presented.
Although Marcus seems preachy at times and overhopeful at others, he is at least starting to draw the diverse and strong healthcare industry into one place to sit and talk. Hooray for that.
Rating: 5 / 5