Patient Satisfaction: Defining, Measuring, and Improving the Experience of Care
Patient Satisfaction: Defining, Measuring, and Improving the Experience of Care Books
Product Description
Irwin Press, Ph.D., of Press, Ganey Associates Inc., reveals the lessons he’s learned during his 17 years of experience in measuring and administration patient satisfaction.
Patient satisfaction is an vital part of healthcare, and oftentimes the key to a successful healthcare organization. Consider the numerous studies that indicate satisfied patients often recover quicker and better from treatment. This leads to goodwill for the organization, positive word-of-mouth promotion, and more customers at your sickbay. When patients are satisfied it also indicates that the staff are content with their jobs and they perform their jobs well, resulting in decreased turnover, and less money spent on finder’s fees.
This book by Irwin Press provides some initial theory on why it is vital to continue patient satisfaction efforts, and provides readers with tools to measure, watch, and improve patient satisfaction. Most chapters end with a list of specific suggestions that can help you implement patient satisfaction strategies in your own organization.
This user-friendly guide will give advice on:
surveying your patients and getting data you can use
designing strategies to address survey findings
instilling the patient satisfaction culture in your organization
making a stay to the emergency department a satisfactory experience
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