Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients
Administration Patient Expectations: The Art of Finding and Maintenance Loyal Patients Books
- ISBN13: 9780787941581
- Shape up: NEW
- Notes: Brand New from Publisher. No Remainder Mark.
Product Description
Strategies for Building Nourishing Patient Relationships
New England Healthcare Assembly
This book fills a huge void in the areas of medical education and the delivery of patient service. The clear advice about how to identify and answer to patient needs and preferences is essential reading for physicians and those who work with them. If the private rewards of medicine are vital to you, read this book.
–Joseph A. Lieberman, III, chairman, department of family and community medicine, clinical professor of family medicine, Thomas Jefferson University
This vital resource describes how to develop the qualities of understanding, empathy, and compassion that help to meet and exceed patient expectations. Administration Patient Expectations is filled with realistic and cost-effective strategies for maintaining patient satisfaction, making constancy, and increasing referrals. Susan Keane Baker clarifies how to find out what patients really reckon and how physicians can best answer in a variety of situations. Co-published with the Healthcare Assembly Press.
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odd that there is no mention of money or the commodification of health
care even in the index, odd, since money is what the industry is all
about…commodification defined as too many dollars chasing too few
virtues.
“tyranny should more appropriately be called corporatism since it
represents the merging of state with corporate interests.” mussolini
Rating: 1 / 5
Susan Keane Baker has so much knowledge in this vital area of health care and she shares with us her many insights and suggestions in an fascinating, simple-to-read manner. This is certainly a book for all health care professionals and executives to keep on a nearby shelf as a ready reference over the years. Susan covers so many topics that are essential for patient retention, such as anticipating patient needs and preferences and making sure that patient complaints are dealt with in a timely and caring manner. As a longtime consultant in patient communication myself, I can testify that my colleague Susan has done a superb job with this book. Its all there – which makes this 5 stars for sure. It’s simple to see why this book is a top seller!
Rating: 5 / 5
You can never tell a doctor what to do, except in court. This book aims to exchange that. Administration Patient Expectations holds a mirror up to doctors and others who deal with patients, and lets them see what patients see when dealing with medical practices and hospitals. More vital, the book clarifies matter-of-fact approaches to streamlining the patient’s experience and making the best use of everyone’s time. And when patients feel valued, they pay more attention, and may either recover more quickly or be less likely to be “worried well.” In small: a book no doctor or nurse can afford to ignore if they care about the quality of their do.
Rating: 5 / 5
This book offers matter-of-fact in rank and advice on dealing with individuals in a healthcare setting. It is an brilliant tool for the direct healthcare source, as well as for those working behind the scenes. Reading this book reminded me of why I entered the healthcare profession in the first place – to make a difference. I reckon this book will also have fantastic fascinate to the patient who wants to be more knowledgeable about his/her healthcare and what to look for in a physician/patient relationship. Healthcare providers who pay attention to service excellence are destined for future success, and the in rank in this book will help you attain it!
Rating: 5 / 5
I bought this book after Press Ganey not compulsory it in their October 1999 client advisory newsletter. It’s full of matter-of-fact thoughts that anyone working in a health care setting can use. Brilliant!
Rating: 5 / 5