If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
If Disney Ran Your Sickbay: 9 1/2 Things You Would Do Differently Books
Product Description
A attractive book, filled with tales and examples, will place its readers inspired with fresh insights and new hope. A must for every sickbay manager’s library and required reading in every health care curriculum.
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This book was a complete waste of time and money. I would give it zero stars if I may possibly.
Rating: 1 / 5
I cannot say enough excellent about this piece of literature.
Rating: 5 / 5
Complete waste of $22. A sometimes amusing read, but ultimately of small matter-of-fact value. The book is an overly simplistic re-hashing of basic customer service tenets that doesn’t say anything new.
Beyond basic cutomer service focus (a critical success factor for ANY business), the thought that Disney has anything to teach us about how to run hosptials is a stretch, at best (and a more likely a counterproductive fantasy). A sickbay is not a luxury resort, an operating room is not a ride, a general practitioner is not a cute tour guide in a uniform. Nobody dies if they can’t afford to go to Disney World.
There is a lot that can be improved in our hospitals and our healthcare system, but I hope we can find better role models than the Disney Corporation.
There are much better and more apt models for quality service delivery in healthcare. The simplistic thought behind the premise of this book is not going to tell you anything you shouldn’t already know.
Rating: 1 / 5
This is a different book that brings a whole new perspective of how to risk professionals that care for people and how to improve your corporate culture resulting in extraordinary consequences to patients.
Rating: 5 / 5
My company and colleagues like this book and use the concepts and recommendations in our own accounts and have seen incredible consequences. Even in my previous position I was fortunate to have been a part of a team that followed this book’s initiatives and suggestions nearly to the letter and experienced greater patient satisfaction scores (90%+); worker turnover dropped to 7% from nearly 21%; innovative concepts were developed and implemented as a result of new empowerment…and more!
Rating: 5 / 5