Handling Difficult People
Handling Trying People Books
Product Description
This title is part of the UniversityOfHealthCare/ UniversityOfBusiness Interactive Training Library, which offers authoritative, clearly written material in an interactive form for better comprehension and documentation of completion. Healthcare staff need to handle both trying customers and trying patients. The course structure is many small suggestions and principles followed immediately by interactive questions and applications. The simple structure makes it possible for busy healthcare workers to log in and benefit from small, self-contained units, and do how they would answer to a situation. It is helpful for those not in healthcare as well. Estimated time: 3 hours. 106 pages. You must have Internet Explorer 4.0 or higher running on your computer. Supported operating systems are Windows 95, 98, 98 SE, ME, 2000, or XP. You will need Internet access to e-mail us your unique key and receive a password key. License is for one user on one computer.
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